4 user reviews
I have to admit that i love the sal sucr quality of desserts they are so delicious as well as clean.but their CUSTOMER SERVICE is unbelievably AWFUL which makes you hate all their stuff , you call them at 1000 am and make an order, they offer you that you will get it by 300 pm wow impressing because the Delivery person didn't come yet. Oh really Even though i live two building away their branch in syria street. they ask me to come. if i wanted to come why would i have called at first ? so i called another branch Abd el moneim riad's one and the same thing they tell me that the delivery person is out in orders and will be back in 2 hours.you have only one delivery person ? how ridiculous is this?The best thing is that i told them that i will be complaining and they said it is okay our manager is called Mr.atef , La Poire have a much more better delivery and more respectful customer service so why would i call them again! thats my fault in all the cases. but their poor Marketing and sales Manager need to know this. Needs to know that their place's reputation is being destroyed by some nonloyal employees.And also they obviously need to make sure that there is a saying that says'"A happy customer tells one friend, an unhappy customer tells everybody""and i am Unhappy .At last if you are willing to go and grab your stuff yourself then it is an awesome place to go.other than that you may get nervous before you get your order. Ps i am rating this One star as the for their chefs they are perfect
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